Appointment Policy
Payment Policy
Patient Arrival Policy
Hospital Policy
At Grove Center Veterinary Hospital, we are dedicated to providing exceptional medical care for your beloved pets in a safe, professional, and welcoming environment. This Hospital Policy outlines our guidelines, expectations, and commitments to ensure a positive experience for every client and patient.
Please read this Hospital Policy carefully before your first visit. By using our services, you agree to the terms described below.
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off’ sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets, not to mention the stresses of the car ride. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
To serve all patients efficiently, we operate by appointment for routine and non-urgent care.
| Appointment Type | Notice Required |
|---|---|
| Wellness Exams | 1–2 weeks in advance |
| Sick Visits | Same-day (call early) |
| Surgery | 2–4 weeks in advance |
| Dental Cleaning | 3–4 weeks in advance |
Walk-ins are accepted only for urgent cases and may experience longer wait times.
Cancellation and No-Show Policy
Under this Hospital Policy, we require at least 24 hours’ notice for appointment cancellations or rescheduling.
| Situation | Fee |
|---|---|
| 24+ hours notice | No fee |
| Less than 24 hours notice | $25 |
| No-show (no notice) | $50 |
Repeated no-shows may result in requiring a prepaid deposit for future appointments.
Late Arrival Policy
Please arrive 10–15 minutes before your scheduled appointment.
5–10 minutes late: You may be seen with possible wait time
10–15 minutes late: Appointment may be rescheduled
15+ minutes late: Appointment will be rescheduled; late cancellation fee applies
Client Conduct Policy
We treat every client and pet with respect and compassion. Under this Hospital Policy, we expect the same from our clients.
Unacceptable behavior includes:
Verbal or physical aggression toward staff
Yelling, swearing, or threatening language
Refusing to follow medical recommendations without discussion
We reserve the right to decline service to any client who violates this conduct policy.
Payment Policy
Patient Arrival Policy
